Return & Exchange Policy

1. Return Window

We offer a flexible 14-day return and exchange policy from the date of delivery, in compliance with Egyptian Consumer Protection laws.

2. Return Conditions

To be eligible for a return or exchange, the product must meet the following criteria:

• The product must be unused and in its original, unopened packaging, in the same condition as received.
• The item must include all original tags, labels, accessories, and promotional gifts (if any).
• A valid receipt, invoice, or digital order confirmation is required.

3. Non-Returnable Items

For hygiene and safety reasons, certain categories are non-returnable unless there is a clear manufacturing defect:

• Opened cosmetics and personal care products.
• Food, groceries, and beverages after opening.

4. How to Return and Get Refunded

To initiate a return or exchange, please contact us via email or WhatsApp support. A shipping representative will collect the item from you within 2-4 business days. Once received and inspected at our warehouse, your refund will be processed and returned via your original payment method (Cash, Vodafone Cash, or InstaPay).