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Frequently Asked Questions

Browse answers to the most common questions to save time and get the information you need instantly.

orders

How do I track my order status?

You can track your order status directly from your Account Dashboard under 'Order History'. Additionally, you will receive real-time email updates when your order is packed and shipped.

shipping

How long does shipping take and what are the rates?

We deliver nationwide across Egypt. Shipping takes 2-4 business days. Standard shipping is 60 EGP, and shipping is completely FREE for orders above 1500 EGP.

payments

What payment methods do you accept?

We support Cash on Delivery (COD), Vodafone Cash, and InstaPay transfers. You can choose your preferred method at the checkout step.

returns

What is your return and exchange policy?

We offer a 14-day hassle-free return and exchange policy for unused items in their original packaging. Please contact our support team to schedule a return pickup.

accounts

Do I need to create an account to place an order?

No, you can place orders as a guest. However, creating an account allows you to save items to your wishlist, view order history, and save shipping details for faster checkout next time.